Shipping, Delivery & Returns

1. Order Preparation

Each gift box is thoughtfully curated and assembled upon order in our Lisbon atelier.

Every gift is prepared by hand and leaves our atelier within one business day of your order. During busy periods, or when a piece is sourced from a specific maker, preparation may take a little longer; we will let you know if so.

2. Shipping Destinations

By The Curator currently ships to countries within the European Union and to the United Kingdom.

Shipping availability may vary depending on local regulations, carrier coverage, and customs restrictions in the destination country. By The Curator reserves the right to decline shipments to destinations where delivery cannot be completed safely or legally.

3. Estimated Delivery Times

Delivery times depend on the destination country and shipping service selected. Typical estimated delivery times after dispatch are:

• Portugal / Spain — 1–2 business days
• European Union — 2–4 business days
• United Kingdom — 3–5 business days
  

These timeframes are estimates only and cannot be guaranteed. Delivery may be affected by customs clearance procedures, courier delays, weather conditions, public holidays, or force majeure events. By The Curator cannot be held responsible for delays caused by third-party carriers.

4. Customs, Duties & Import Regulations

For shipments delivered outside the European Union, orders may be subject to customs clearance procedures, import duties, local taxes, and customs brokerage fees. These charges are determined by the destination country's authorities and are the sole responsibility of the recipient. By The Curator cannot be held responsible for customs processing delays or additional charges incurred at the destination.

5. Gift Deliveries

Orders placed through this website are intended to be sent as gift deliveries and may be shipped directly to recipients. Customers are responsible for providing accurate recipient information, including full name, correct delivery address, and phone number if required by the carrier. By The Curator shall not be responsible for delivery failures caused by incorrect or incomplete address information. Once a shipment has been successfully delivered to the provided address, responsibility transfers to the recipient.

6. Something Arrives Not Quite Right

Every box is inspected and photographed before it leaves our Lisbon atelier. If an item arrives damaged, or is not what was ordered, please write to us at concierge@bythecurator.com, ideally within 48 hours of delivery, so we can review it with the carrier while the details are fresh. Please include clear photographs of the item, the outer shipping box and the inner packaging.

We assess each report against our pre-dispatch records and the carrier’s delivery records. Where transit damage or an incorrect item is confirmed, we will send a replacement or issue a refund at no cost to you. Damage that was not present at dispatch and did not occur in transit is not covered. Nothing in this section affects your statutory rights under the legal guarantee of conformity.

7. Your Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you may withdraw from your purchase within 14 days of the day the order is delivered, without giving any reason.

To exercise this right, please send us a clear statement by email to concierge@bythecurator.com. You may use the model withdrawal form below, though this is not required.

• Items must be returned within 14 days of notifying us, complete, in their original condition and packaging.
• Return shipping costs are borne by you, unless the item is faulty or incorrect. We recommend a tracked and insured service, as items remain your responsibility until they reach us.
• We will refund the price paid, including standard outbound delivery, within 14 days of receiving your notice. We may withhold the refund until we have received the items or you have provided proof of return, whichever comes first. Refunds are made to the original payment method.

8. Condition of Returned Items

You may handle an item only as far as needed to establish its nature, characteristics and functioning, as you would in a shop. Every return is inspected on arrival. If an item shows use, wear, damage or handling beyond this, or is returned incomplete, we may reduce the refund in proportion to the loss in value, or decline it where the item can no longer be sold.

9. Exceptions

In accordance with EU consumer law, the right of withdrawal does not apply to:

• Compositions created to your individual specifications through our Private Atelier, Bespoke Corporate Gifting or Wedding Registry services, or items personalised at your request;
• Food, drink and other perishable goods;
• Sealed skincare, fragrance and personal-care products that have been unsealed after delivery, for reasons of health and hygiene.

Where a box contains any of these, the right of withdrawal continues to apply to the remaining items, which we will refund accordingly.

10. A Note on Gifts

As our boxes often travel directly to someone else, the right of withdrawal belongs to the person who placed the order. If you have received a By The Curator gift and something is not right, please write to us. We will gladly help, coordinating discreetly with the giver where needed, and never revealing the value of the gift.

 

For any questions, our concierge team is here to help at concierge@bythecurator.com

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

By The Curator, Rua dos Plátanos, Village do Golfe CT 5 No 7, 2750-002 Cascais, Portugal, concierge@bythecurator.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: